Course Booking/Enrolment Terms & Conditions

TERMS & CONDITIONS

Course Booking Terms and Conditions and Cancellation Policy at SkinAstute Aesthetic & Beauty Training Academy

Please ensure that you read through the terms and conditions.

Minimum Age for Enrolment

Please note minimum age for enrolment for most NVQ/VTCT Courses at SkinAstute Aesthetic & Beauty Training Academy is 18 years of age.

Please note minimum age for enrolment for Advanced VTCT and Aesthetic Courses at SkinAstute Aesthetic & Beauty Training Academy is 18 years of age at the beginning of the course.

Attendance

VTCT Courses

Students will receive dates of attendance days required as part of the course. The attendance days consist of theory, practical, practice and assessment days. Quality assurance dates will be provided at least 14 days prior to the QA date. Students will be provided the approximate number of attendance days and must attend all dates arranged.  Where students do not attend their theory, practical, practice days or do not pass their written or practical assessments additional dates will be arranged. These dates will be with the next cohort of students subject to space availability.

Due to the nature of the course we are not able to give a definite number of attendance days. Where students attend the course as agreed and have not prepared for practical or written assessments a charge of £75 will be applied to cover the cost of the additional assessment day arranged.

Students must notify their tutor, not a fellow students of any absences. Where the student does not contact SAABTA on Tel: 07852 169344 or their tutor directly via telephone by 8am to notify of an absence, this will be noted as failure to attend and a £150 charge will be applied for arranging an alternative day.

Beauty & Aesthetic Courses

Payments for all courses must be cleared before the course date. Where a date is booked and students fails to attend, all monies paid are non-refundable to covers loss of earnings.

Tutor / Academy Contact 

Students can contact SAABTA any time via email. SAABTA aims to respond within 7 days of receiving an email. SAABTA accepts no responsibility for last minute emails, regardless of whether or not these are in relation to assessments. Once you have emailed your query, please wait 7 days for a response (please allow 14 days for marking of assignments).

Students can contact their tutor Monday-Friday (excluding bank holidays and weekends) during working hours 9am-5pm via telephone for assignment queries. Queries outside these hours will not be responded to until the next working day.

Tutorials – VTCT Courses

Students have the right to request tutorials as part of their course support. Tutorials can be booked with tutors face-to-face on any of the attendance days at the end of the day. These tutorials must be booked in advance and requested via email.

Assessments – VTCT Course

Written Assignments

All written assignments are to be completed electronically and sent to assignments@skinastute.com on dates agreed as part of the assessment plan. The students has the responsibility to adhere to the guidelines as set by SAABTA for assignment submissions including the layout of written work for ease of marking. Where assignments do not meet the criteria these will not be marked and resent to students for amendments.

SAABTA do not accept assignments via online sharing programmes including dropbox, google drive, etc.  Assignments can be written on word document and attached to an email as a file or sent as an email with all outcomes listed for the relevant unit. Amendments must be made in bold and comments from the tutor must not be deleted. Students must print their written assignments and bring these with them to be placed in their portfolio.

SAABTA do not allow the submission of assignments via USB drives. Students must adhere to email sent upon enrolment outlining requirements for assignment submissions.

Written Exams

VTCT courses consist of multiple choice written exams, a mark of 70% or higher is required to pass the written exams. Students must bring proof of photographic ID with them on all attendance days including learning, practice and assessment days and present this to their invigilator at the start of the exam. Failure to do so will result in re-arranging the exam date for which there is a fee.

Models

We require students to arrange models for training and assessment purposes as part of their training, unless agreed upon enrolment.

SAABTA do not accept the responsibility for providing models for onsite training or for training arranged at any other location unless it is at our Luton or Birmingham training centre and has been previously agreed.

For our advanced courses we require students to perform treatment on each other; therefore please arrive prepared to perform and receive a treatment.

Cancellation of Courses and Changes to Courses, by SAABTA

We reserve the right to reschedule or cancel courses. Reasons for this may be, but not restricted to, low enrolment numbers, weather warnings, model availability (only applicable where models are provided by SAABTA), tutor illness or tutor availability (special circumstances). In the instance of a Tutor absence a full refund will be given, or alternative dates will be provided.

Course tutors may be subject to change due to tutor unavailability. Where there is a change in tutor, SAABTA will endeavour to give as much notice as possible in advance of individual classes or course start date.

Although we do offer one-to-one and onsite training, many of our courses require a minimum number of enrolments. Where the courses do not reach the minimum number required they will be cancelled no later than 7 days before they are due to start*

Students are required to perform practical treatments to pass the courses**

We may be required to cancel an individual class at short notice. Wherever possible we will endeavour to offer the course at a later date*. If it is not possible to rearrange this class or you cannot attend the new date, a partial refund will be given. Where the course is booked at an offer price and the alternative date is not suitable, the course fee will revert to the full amount and discount price will be void on future bookings.

Where students travel to us and book overnight accommodation, we advise that students purchase the flexible room rate which allow for last minute cancellations. SAABTA accept no responsibility for charges relating to accommodation as a result of course cancellations.

Disclaimer SkinAstute Aesthetic & Beauty Training Academy is not responsible for any additional costs you may have incurred, including costs for travel or accommodation. Further information is detailed below.

Cancellation by You

Once you have received our invoice you are deemed to have entered a contract with SAABTA.

You have the right to cancel this contract with us. The cancellation period will expire at the end of 14 days after the invoice has been sent and the non-refundable booking fee must be paid within two working days. Please note that the 14-day cancellation period starts from the date of when the invoice was sent and not the date when the booking fee is paid. Please familiarise yourself with the details in the Cancellation Policy below.

After the cancellation period has expired consideration may be given, on a case by case basis, to requests to cancel where exceptional circumstances exist. A refund may be given, or a credit note issued which can be used against future course fees. Students may be asked to provide supporting evidence, e.g. a medical certificate. Where refunds are issued, a 25% administration fee (of the total course fee at time of booking) will be charged for any refunds made outside of the 14-day cancellation period.

Students should be aware at the time of booking that, that after the 14-day cancellation period, there is no automatic right to cancel and there will be no refund of fees.

Special Offers

To qualify for a reduced or special offer rate on our courses, this offer must be active at the time of booking. Where the course price is reduced as part of a promotion, no claim can be made by the student on the discount applied to scheduled courses once invoice has been sent. Late payments of the booking fee or course fee can result in price increase where the special offer has expired. One offer or discount can be claimed at a time.

Course Materials & Certificates

Our course fees include the cost of the manual and certificate unless stated otherwise.  However an administration fee £20 will be applied for the reprint of the certificate (including postage costs) for spelling error or replacement certificates.  An administration charge of £40 will be applied for replacement of the course manual (excluding postage costs).

Students must collect their certificates and folders in person; where this is not possible a £35 charge must be paid to cover administration and postage costs. This must be paid within 5 working days of the notification of certificate arrival as sent by SAABTA. The administration and postage costs are not included in course fees. The certificates and folders are sent and recorded delivery, therefore we require a delivery address which allows the courier to obtain a signature which is required upon delivery. Failed delivery attempts where the folder is returned to us will incur an additional £35 charge for postage. SAABTA accepts no liability in cases where parcels are signed for at the delivery address provided and do not reach the students.

Students are encouraged to make use of the manual as well as conduct additional research through further reading of journals, articles and textbooks associated with the subject area.

For our VTCT courses we will provide students with resources including the revision sheets to assist with exams, online resources, etc to assist with preparation of exams.  These are a guide to assist you alongside the theory, practical and written work undertaken as part of the course.

VTCT Certificates can take 4-6 weeks to be processed and received.

Evaluations

Students are required to evaluate the course prior to receiving their certificate. Course evaluations allow us to monitor our course standards and allow for improvements. We request students provide online course reviews at https://www.skinastute.com/ under the relevant course.

Quality Assurance Visits

As part of the VTCT / ITEC qualifications regular Internal and External Quality Assurance visits are undertaken at the centre.  As part of your qualification this visit date will be made available to you following the course registration with VTCT.  Should this date not be agreed with the EQA/IQA upon enrolment or be subject to change we will notify students no less than 14 days prior to the visit date. Students are required to attend these QA visits or we reserve the right to withhold the certificate as per our QA policy.

Travel and Accommodation Bookings

We strongly advise students to purchase the appropriate insurance cover for any travel & accommodation costs. We advise purchasing travel and accommodation at flexible rates which allow last cancellation.  SAABTA will not be liable for any travel and accommodation costs incurred by students where SAABTA cancels the course.

Refunds

Please note that outside of the 14-day cancellation period, you are only entitled to a refund if SAABTA cancel the course*

Refunds are not available should you have a change in circumstances that makes attendance at the course difficult, or additional responsibilities that affect you time and commitment to attend the course and complete the course study.  Therefore prior to booking we encourage students to consider their availability and commitments carefully at the time of booking.

Wherever possible, when we cancel, we will transfer you to another course date provided there are places available. If the cost of the course you have been transferred to is less than your original payment you will be refunded the balance. If the new course fees are greater you will be asked to pay the difference accordingly

Please note that credit towards another course is valid for 6 months after it is applied to the student’s account*

Progression

The wide range of courses we offer are deigned to allow students to progress on to advanced treatments therefore we can support students with progression in their career in advanced treatments alongside supplying products and equipment.

Payment Plans & Associated Fees

SAABTA offer payment plans which are managed in-house. There is £40 administration costs associated with payment plans.

All payments must be cleared by due date. For card payments allow 3 working days for funds to clear. For cheque payments allow 5 working days for funds to clear.  All payments must be cleared at least 14 days prior to course start date. All funds paid are non-refundable / non-transferrable. By paying the non-refundable booking fee you are agreeing to the SAABTA terms and conditions of Course Bookings. Late payment charges of £20 per week are applied for overdue payments. SAABTA reserve the right to amend Ts&Cs without prior notice

Complaints

SAABTA makes every effort to ensure you enjoy your course of study. In the unlikely event that you have a complaint about any aspect of our service please refer to our Centre Complaints Policy.

CANCELLATION POLICY

Your Right to Cancel

You have a right to cancel your contract with us within 14 days, under The Consumer Rights Act 2015. Please read this information carefully. Once the invoice has been sent, you are deemed to have a contract with SAABTA.  The 14-day cancellation period commences on the date the invoice is sent and not the date the booking fee is paid.  At the point when the invoice is issued the provisional dates are held for two days to allow for you to make payment of the non-refundable booking fee.  Once the non-refundable booking fee has been paid the dates will be confirmed. After this time for making payment of the booking fee has expired your place will be released to the next student.

You have the right to cancel this contract with us without giving any reason. The cancellation period will expire at the end of 14 days after the invoice has been sent. If you wish to cancel in accordance with the Consumer Rights Act you must inform us of your decision in a clear statement by sending an email to info@skinastute.com with your full name, course name, course date and the reason for cancellation (optional).

To meet the cancellation deadline, it is sufficient for you to advise us that you wish to cancel before the 14-day cancellation period has expired. Please note that a request for cancellation must be made by email. Where a refund is requested the cost of fees (associated with processing of payments, £50 admin fee, and charges incurred for equipment / venue hire, etc will be deducted.

Effects of Cancellation

If you exercise your right to cancel before the course begins, we will reimburse you all payments received from you or offer to transfer this credit to another course where appropriate. We will make the reimbursement without undue delay, and not later than 21 days after the day on which we are informed about your decision to cancel the contract.

If you wish to cancel within 48 hours of the training then you will be required to pay the associated costs including venue hire and tutor travel, accommodation and costs of resources. If you attend the training and this take places within the 14-day cancellation period, no refund will be issued as you will have paid for the course which has been delivered.

We will make reimbursement using the method in the table below. If we need to reimburse by international bank transfer we will deduct bank charges.

Payment Method: Reimbursement Method:
Cash BACS
Cheque BACS
Credit/Debit Card (Online or In Person) BACS

You will lose your right to cancel if the course has been fully completed during the cancellation period, and it began:

  1. After direct express agreement that the course may start during the cancellation period
  2. With direct acknowledgement that cancellation rights are lost once the course has been fully completed.

*Please be aware that this applies to all courses at SAABTA

**Students must arrange for models to successfully pass the course. SAABTA will not be held liable for arranging models or for non-attendance of models as part of the learning and assessment process (unless previously agreed). Please ensure that you have spoken to your insurance company regarding insurance as the prerequisite for each insurance company vary.  Our courses are recognised by Hamilton Fraser & Towergate, are accredited by Professional Beauty Direct and ABT. HF will only insure individuals who possess a therapists with a NVQ Level 3 in Beauty Therapy or equivalent or are medical professionals.  ABT & PBD will insure individuals who have an NVQ Level 3 in Beauty Therapy or equivalent, VTCT Level 4 in Laser & IPL, VTCT Level 4 in Micro-blading. Our courses are accepted by many insurance companies. We do not accept any liability for students unable to obtain insurance following attendance on one of our courses.